Overview
Origin Roads respects privacy and uses personal information only for legitimate travel, communication and operational purposes. This Privacy Policy explains what we collect, why we collect it and how we protect it.
By using this website, submitting a contact form or making a booking enquiry, you acknowledge the practices described in this policy.
What we collect
Depending on how you interact with the website, we may collect the following types of information:
- contact details such as name, email address, phone number and country,
- booking and enquiry details such as destination interest, travel dates or group size,
- technical data such as device type, browser type, IP address and pages visited,
- communications sent to us by email, form submission or message thread, and
- limited journey-operation information such as dietary, accessibility or emergency-contact details if needed for a booked trip.
How we use it
We use information to:
- respond to enquiries and provide requested travel information,
- prepare quotes, confirm bookings and deliver booked services,
- send important operational updates related to a journey,
- improve website usability, content relevance and service quality, and
- send occasional marketing messages where a traveller has opted in or where local law otherwise allows it.
We do not sell personal information to outside parties.
Sharing & retention
We share only the information that is reasonably necessary to operate a trip or run the website. This may include accommodation providers, transport partners, guides, payment processors, analytics providers or professional advisers.
Information is retained only for as long as reasonably required for the original purpose, legal compliance, dispute handling, fraud prevention or legitimate operational record-keeping.
| Information type | Main purpose | Typical recipients |
|---|---|---|
| Contact and enquiry data | Replying to questions, sending quotes | Internal team only |
| Booking operation data | Delivering trip services | Relevant local suppliers and hosts |
| Website analytics | Site improvement and troubleshooting | Analytics and hosting providers |
Cookies & security
The website may use cookies or similar tools for basic functionality, analytics and user experience improvement. You can usually control cookies through browser settings, although disabling them may affect some features.
We use practical administrative and technical measures to protect personal information, but no online system can guarantee absolute security.
Your rights
Subject to local law, you may request access to the personal information we hold about you, ask us to correct inaccuracies or ask us to delete information that no longer needs to be retained.
- To unsubscribe from marketing emails, use the unsubscribe link or contact us directly.
- To update your booking details, contact us using the same email address linked to your enquiry or booking.
- To request deletion or correction, tell us what information is affected and we will review the request.
Questions about privacy can be sent through the website contact page or by email to the Origin Roads team.